What are cookies?

A cookie is a simple text file which stores small pieces of information. When you visit one of our websites its server saves the cookie onto your computer or other device. Only that platform’s server will be able to read or retrieve the contents of that cookie.

Cookies do many different jobs like storing your preferences, helping you navigate effectively, and improving your overall experience of a website. Cookies make the interaction between you and our platforms quicker and easier. For example, a cookie might store information so you don’t have to keep entering it.

How does Standard Life use cookies?

Some cookies are needed to make our platforms work and can’t be turned off. Others are optional and you can change your preferences below. You can update your choice at any time by clicking the ‘cookie policy’ link at the bottom of any page.

Type of cookie Description Your setting
Strictly necessary cookies These cookies are needed for you to be able to use our websites securely. Required
Cookie name Purpose Expires
sl#cookiepreferences Records whether or not you have accepted the use of cookies on our sites After 1 year
SLG_CP_AUTH Lets us provide secure access to our online servicing area After a short time or when you close your browser
agent-authn-tx Lets us provide secure access to our online servicing area After a short time or when you close your browser
auth_jwt Lets us provide secure access to our online servicing area After a short time or when you close your browser
CSRF Lets us provide secure access to our online servicing area After a short time or when you close your browser
TS0XXXXXXX Secure customer data and prevent malicious attacks When browser session ends
dtCookie, dtLatC, dtPc, dtSa, rxvisitor, rxvt Dynatrace cookies for providing essential application and infrastructure service monitoring rxVisitor 2 years, otherwise when browser session ends
JSESSIONID Standard Websphere cookie used to maintain state during the session When browser session ends
incap_ses_* Incapsula DDoS Protection and Web Application Firewall:
cookie for linking HTTP requests to a certain session (AKA visit).
Re-opening the browser and accessing same site are registered as different visits.
In order to maintain existing sessions (ie, session cookie)
Removed after browser closes
visid_incap_* Incapsula DDoS Protection and Web Application Firewall:
cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.
Persistent for 12 months
nlbi_* Incapsula DDoS Protection and Web Application Firewall:
Load balancing cookie. To ensure requests by a client are sent to the same origin server.
Removed after browser closes
Experience and insight cookies These cookies remember your settings to make your experience better. They also help us understand how people use our platforms so we can make improvements.
Cookie name Purpose Expires
_ga Tracking cookie for Google Analytics. Used to distinguish users. After 6 months
_gat_UA-218278-52 Tracking cookie for Google Analytics. Used to throttle request rate. After 10 minutes
_gid Tracks user behaviour. After 1 day
NID Google - This cookie is set by DoubleClick (which is owned by Google) to help build a profile of your interests and show you relevant ads on other sites. After 6 months
CONSENT Google - This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. After 18 years
com.silverpop.iMAWebCookie Visitor key assigned by Engage 1000 days
com.silverpop.iMA.page_visit Site visit session which logs a "Site Visit" event 20 min
com.silverpop.iMA.session Page view session which logs a "Page View" event 20 min
Marketing cookies These cookies help us decide which products, service and offers might be of interest to you. Disabling them won’t stop you seeing adverts, but means they could be less relevant.
Cookie name Purpose Expires
ANID Google - This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. Used for targeting / advertising campaigns After One year
1P_JAR Google - This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. Used for targeting / advertising campaigns After 1 months
DV Google – targeted marketing After 5 mins
_gcl_au Google AdSense - takes information in ad clicks and stores it in a first-party cookie so that conversions can be attributed outside the landing page. After 3 months
_fbp Facebook - store and track visits across websites After 3 months
personalisation_id Twitter cookie appears on pages that use the button “Tweet” and serves to identify the user with a unique number associated with Twitter. After 2 years
UserMatchHistory LinkedIn Ads ID syncing - this cookie is used to track visitors so that more relevant ads can be presented based on the visitor's preferences. After 30 days
bcookie Browser ID cookie for sharing the content of the website via social media (in this case LinkedIn) After 2 years
lang Sets default locale/language when user follows a link to LinkedIn After a short time or when you close your browser
bscookie Used by LinkedIn for tracking the use of embedded services After 2 years
AnalyticsSyncHistory Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries After 30 days
li_gc Used to store consent of guests regarding the use of cookies for non-essential purposes After 2 years
lidc Used by LinkedIn to facilitate data center selection After 1 day

How long are cookies saved for?

This depends on whether they are session cookies or persistent cookies.

Session cookies delete themselves once you close your browser. Session cookies can help with security, and also remember what you’ve done on previous web pages so you don’t have to re-enter information.

Persistent cookies stay on your device after you close your browser. They’re used for lots of different things – one example is remembering your cookie preferences between visits, so you don’t need to keep telling us which cookies to use. In case you’ve forgotten about them, or changed your mind, we’ll ask you to confirm your cookie preferences every six months. You can update your choice at any time by clicking the ‘cookie policy’ link at the bottom of any page.

What types of cookies does Standard Life use?

We use both first and third party cookies on this site.

First party cookies are set by the digital platform you’re using and aren’t shared elsewhere. Often these cookies are used to remember information about how you used a platform.

Third party cookies are placed on your device by a website outside the one you’re on. For example, if you use a social media ’share’ button on a website, the social network (like Facebook) will put a cookie on your device so they know what you’ve liked. If you want to control how third parties can use your data then you need to set your privacy choices on their site. Here’s a list of third parties we work with in relation to cookies:

  • Google ‐ We use Google cookies for advertising purposes so that we can make our adverts more relevant to you and also so we can understand if our marketing is effective. Google’s third party cookies are classed as marketing cookies. Find out more about how Google uses this information.
  • Facebook ‐ We use Facebook cookies to help target messages that might be relevant to you. These are classed as marketing cookies. You can read Facebook’s privacy policy for more information.
  • Twitter ‐ We use Twitter cookies to enable you to tweet links to share our web content if you want to. These cookies are classed as Experience & Insight. Find out more about how Twitter uses cookies.
  • Linkedin ‐ We use LinkedIn cookies to help target messages that might be relevant to you on LinkedIn. These are classed as Marketing cookies. Find out more about data collected by LinkedIn.
  • Silverpop ‐ Silverpop is managed by IBM. Silverpop cookies track a user’s journey through the site from an email. They are classed as Experience & Insight cookies. For more information please read IBM’s privacy policy.

How do I manage cookies?

When you turn off any non-essential cookies, and after you refresh or move away from this page, we will stop setting or using those cookies.

Cookies and your browser settings.

You can use your browser settings to delete Cookies that have already been set at any time. You can also use your browser settings to manage Cookies to switch off a Cookie altogether. If you do this, it could mean that we can't use strictly necessary Cookies properly and so parts of our website may not work correctly.

For more information about how to use your browser settings to clear your browser data or to manage Cookies, check your browser ‘Help’ function.

Blocking or restricting Cookies.

You can stop Cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some Cookies. To find out how, visit all about cookies at https://www.allaboutcookies.org/

Please note, if you use your browser settings to block Cookies you may not be able to access all or parts of our website.

It is also important to know that rejecting Cookies will not delete any Cookies that have been saved to your device in the past. You can delete previously saved Cookies via your browser settings.

More information

Changes to this policy.

We occasionally update our cookie policy. You should visit this page periodically if you want to keep yourself informed. Last updated on 15 July 2021.

Contact Information

We welcome your comments about this policy. Email us at

DataProtection@thephoenixgroup.com