At Standard Life, we’re committed to providing all our customers with excellent service. It’s important to us that you are able to access our products and services in a way that suits you, so we ensure that we can accommodate visual, hearing, cognitive or motor impairments.

Our services have been adapted to make it as easy as possible for everyone to communicate with us.

  • Accessibility

Services we offer in Alternative Formats

If you have a visual impairment

There’s a choice as to how you (and your scheme members) receive correspondence once you’ve joined us. We can offer:

  • Large Print
  • Braille
  • Audio CD

If you have a hearing or speech impairment

We can be contacted by Next Generation Text Service. Please type 18001 before the telephone number you wish to contact. An operator will join the line to convey the message.

Alternatively, if you have a text phone, you can call us on 0345 272 8841.

For more information on Next Generation Text please visit

Using our websites

We’re constantly working to make our websites as accessible and usable to the widest possible audience. Our new website is designed to work with the accessibility options in IOS and Android on tablet and mobile devices. It should also work with all major screen reader software.

We use larger text, bigger buttons and links so you can use it more easily. You can increase the font size in your browser to make the links and buttons larger.

Give us some feedback

If you're having any trouble using our new design, let us know.