Welcome to your new workplace pension

You've got a workplace pension with us.

Now let's look at how to understand and manage it. Here's our guide for what you need to do.

  • Manage your scheme

Managing your workplace pension scheme online

Once you’ve set up your workplace pension scheme, you’ll get a welcome pack which explains everything you need to do, and when you need to do it. You’ll also be able to manage it using our administration platform for employers.

This is where you can assess your employees, join new members, manage payments and deal with opt-outs. There’s also information available on our administration platform like step-by-step guides and resources to help you complete tasks.

If what you read here sounds like a lot to take in, don’t worry. We’ll help you every step of the way and our support team are on hand if you need them.

Login to our administration platform

You can use this link to login and administer your pension.

The five key things you need to keep doing

Once you’ve set up your workplace pension scheme your ongoing duties boil down to five key things. We'll explain them all in this page.

1. Paying contributions

You need to work out and pay your employer contributions to your workplace pension scheme on behalf of each employee. As well as this, you need to calculate, deduct and pay the individual employee contributions which they need to make.

You’ll have set your contribution rates when you set your workplace pension scheme up, and remember these need to be at or above the minimum set by the regulator.

2. Monitoring your employees

You need to keep an eye on the age and earnings of your employees, so that you can see when they become eligible for your workplace pension scheme. You’ll also need to check new employees for eligibility. It’s a good idea to see if your payroll software can help you work this out automatically, as it’s something you should be monitoring every pay period.

3. Processing opt-ins and opt-outs

Some of your employees who aren’t eligible to be automatically enrolled into your workplace pension scheme can still ask to opt-in and receive a contribution from you. If they earn under a certain amount, you won’t have to pay a contribution, but you can if you want to.

An employee can choose to opt-out within a month of being enrolled starting from either the date their active membership started or the date they received their enrolment letter, whichever is latest. If any contributions were paid during that time, they’ll be refunded.

4. Re-enrolling opt-outs

Every three years you need to re-enrol eligible workers who are not in your workplace pension scheme. We can provide the notification to them on your behalf, and help you work out what to do.

5. Keeping records

You’ll need to keep a record of how you’ve complied with your duties. Here’s a list of the things you need to record:

  • Names and addresses of who you enrolled
  • Records of when contributions were paid
  • Any opt-in and opt-out requests
  • Your workplace pension scheme reference number or registry number
  • Any information you send to your pension provider

These records need to be kept for six years, except opt-out notices which should be kept for four years.

Keep talking to your employees

Apart from all the administration – one of the most important things to remember is that you need to keep your employees informed. We can do this for you, or help you with templates or step-by-step guides if you want to do it yourself.

We can also provide some ready-made communications which help build awareness of your workplace pension scheme and keep your employees engaged and informed.

Managing your workplace pension scheme: A summary

  • You can manage your workplace pension scheme fully online using our administration platform
  • Workplace pension scheme management is made up of paying contributions, assessing and communicating with your staff, processing those that wish to opt in and out and re-enrolling opt outs around every 3 years
  • You’re required to keep records to show how you have complied with your duties
  • It is important to communicate with your staff regularly so they’re informed and aware of what’s going on

Explore further

Your management platform

Get to know our administration platform and how to use it to manage your workplace pension scheme.

Regular ongoing duties

Let's make sure you know what you need to keep an eye on from now on

Your future duties

Keep an eye on what's coming in the next few years

For your employees

Your employees can get a lot out of their new workplace pension scheme by utilising everything we offer